Notes
on your BYUTV Installation
- The Program guide is on
the internet on the schedule page of www.byutv.org.
You can see what is coming on a day ahead, a week ahead, a month ahead or
whatever. (The published schedule does tend to go to pot somewhat around
and immediately after conference time!)
- The first time you
access the program guide, the program times will be shown in Utah time. To
change the times to UK times, go into Change Time Settings and select GMT
= 0 and press OK.
- Every Wednesday the
church turns off the satellite between breakfast and lunchtime. So you
will get a “Bad Signal or Scrambled” message on Wednesday mornings.
- The church sometimes
uses the BYU channel to send out scrambled training broadcasts to Mission
Presidents and CES employees. This happen without any warning and can last
for a couple of hours to half a day or so. Your BYU receiver cannot decode
scrambled signals. So at these times you will also get a “Bad Signal or
Scrambled” message.
- If you get a “Bad
Signal or Scrambled” message at a time when you are not expecting it (ie
not Wednesday mornings), phone someone else that has BYUTV. If they have a
problem as well then it is not just you, it is everybody.
- Your satellite receiver
is a bit like a freeview box or a computer. Very occasionally it may “lock
up”. When this happens you may get no picture or a frozen picture or no
sound. To fix it try turning off the power at the wall and then turn it on
again. If that dosnt fix it, phone someone else that has BYUTV and see if
they have the same problem. If they do, then it’s not just you, it’s
everybody.
- If you still have a
problem please call me on 0796 203 7450. Your equipment is new and is
under guarantee for 12 months.
- I do absolutely all
that I can to fit dishes securely, as call-outs to reset dishes are as much of
pain for me as they are for you. Movement of dishes by freak strong gusts
of wind is rare but does sometimes happen. Although I have to charge a
callout fee of £40 plus petrol to reset dishes (its not your fault and its
not mine either) the good news is that wind damage to satellite dishes
is usually covered under your Buildings Insurance policy.
- Very occasionally, poor
reception can be a problem – typically no more than 2 or 3 hours a month.
Unlike Sky, the BYU signal is sent first by satellite link from Salt Lake
to New York, then by another satellite from New York to Europe, and then
finally up to the Telstar12 satellite which serves all of Europe. So any
poor reception that we experience is not necessarily being caused by
conditions in the UK. All you can do is to call someone else with BYUTV to
make sure it is not just you that has a problem.
- BYUTV is transmitted in
several languages. Some receivers will automatically revert to Stereo
after Power Off or Standby, in which case you will get the sound in
English and German at the same time. To get it in English only, you need
to press the Audio button and make sure that LEFT only is selected (not
Right or Stereo) and then press OK.
If you have a choice of audio channel, you need to make sure that
either audio channel A21 is selected or the audio channel at the top of
the list.
- Many of the talks and
programs on BYUTV were originally recorded several years ago on old
non-digital media (VHS tapes etc) so the sound and picture quality is
sometimes less than perfect. Most of the BYU programming is pre-recorded -
when you see the live or very recent stuff you can see a difference.
- If you get sound &
no picture or picture & no sound, the problem 99 times out of 100 will
be that your scart lead connection has been disturbed and is not plugged
in properly at either the Receiver or at the TV end. Or perhaps you have
the sound turned down or on mute on your BYUTV remote. Once your BYU is
working correctly, it is best to take the batteries out of your BYUTV
remote so as to keep it that way.