Notes on your BYUTV Installation

• The Program guide is on the internet on the schedule page of www.byutv.org. You can see what is coming on a day ahead, a week ahead, a month ahead or whatever. (The published schedule does tend to go to pot somewhat around and immediately after conference time!)

• The first time you access the program guide, the program times will be shown in Utah time. To change the times to UK times, go into Change Time Settings and select GMT = 0 and press OK.

• Every Wednesday the church turns off the satellite between breakfast and lunchtime. So you will get a “Bad Signal or Scrambled” message on Wednesday mornings.

• The church sometimes uses the BYU channel to send out scrambled training broadcasts to Mission Presidents and CES employees. This happen without any warning and can last for a couple of hours to half a day or so. Your BYU receiver cannot decode scrambled signals. So at these times you will also get a “Bad Signal or Scrambled” message.

• If you get a “Bad Signal or Scrambled” message at a time when you are not expecting it (ie not Wednesday mornings), phone someone else that has BYUTV. If they have a problem as well then it is not just you, it is everybody.

• Your satellite receiver is a bit like a freeview box or a computer. Very occasionally it may “lock up”. When this happens you may get no picture or a frozen picture or no sound. To fix it try turning off the power at the wall and then turn it on again. If that dosnt fix it, phone someone else that has BYUTV and see if they have the same problem. If they do, then it’s not just you, it’s everybody.

• If you still have a problem please call me on 0796 203 7450. Your equipment is new and is under guarantee for 12 months.

• I do absolutely all that I can to fit dishes securely, as call-outs to reset dishes are as much of pain for me as they are for you. Movement of dishes by freak strong gusts of wind is rare but does sometimes happen. Although I have to charge a callout fee of £40 plus petrol to reset dishes (its not your fault and its not mine either) the good news is that wind damage to satellite dishes is usually covered under your Buildings Insurance policy.

• Very occasionally, poor reception can be a problem – typically no more than 2 or 3 hours a month. Unlike Sky, the BYU signal is sent first by satellite link from Salt Lake to New York, then by another satellite from New York to Europe, and then finally up to the Telstar12 satellite which serves all of Europe. So any poor reception that we experience is not necessarily being caused by conditions in the UK. All you can do is to call someone else with BYUTV to make sure it is not just you that has a problem.

• BYUTV is transmitted in several languages. Some receivers will automatically revert to Stereo after Power Off or Standby, in which case you will get the sound in English and German at the same time. To get it in English only, you need to press the Audio button and make sure that LEFT only is selected (not Right or Stereo) and then press OK. If you have a choice of audio channel, you need to make sure that either audio channel A21 is selected or the audio channel at the top of the list.

• Many of the talks and programs on BYUTV were originally recorded several years ago on old non-digital media (VHS tapes etc) so the sound and picture quality is sometimes less than perfect. Most of the BYU programming is pre-recorded - when you see the live or very recent stuff you can see a difference.

• If you get sound & no picture or picture & no sound, the problem 99 times out of 100 will be that your scart lead connection has been disturbed and is not plugged in properly at either the Receiver or at the TV end. Or perhaps you have the sound turned down or on mute on your BYUTV remote. Once your BYU is working correctly, it is best to take the batteries out of your BYUTV remote so as to keep it that way.